Customer Service

You can use one of the following options to sign up and get connected with E-Networks.
1. Visit our website
2. Send us an email at
3. Chat with us on Facebook:
4. Visit any of our Offices or Agents countrywide

Payments for monthly subscriptions can be made:

  • at any E-Networks branch
  • E-Care App: Payments are applied to your account instantly
  • 3rd Party payments (MMG, SurePay & Bill Express) & requires one (1) business day for processing.
  • via direct debit from any commercial bank

We also accept major credit cards, Visa debit cards & cheques.

  • For all services on a fixed monthly billing cycle (OnFiber Business, Home, and DreamTV Satellite), payments are due on the last day of the month, with a three-day grace period.
  • 4G & 5G monthly subscription fees are due 30 days after your last payment.

There is no reconnection fee for services.

Yes. You will benefit from one (1) month FREE Service when you pay for 12 Months (1 Year) in advance.

Camp Street Office, Cornelia Ida (CI) & Berbice Branches

  • Monday to Friday – 8:00 AM TO 5:00 PM
  • Saturday – 8:00 AM TO 12:30 PM
  • Sunday & Holidays – CLOSED

Giftland Branch

  • Monday to Sunday, and Holidays – 10AM to 8PM

MovieTowne Branch

  • Monday to Friday – 10:00 AM TO 9:00 PM
  • Saturday, Sunday & Holidays – 10:00 AM TO 9:00 PM
  • 220 Camp Street, North Cummingsburg, Georgetown
  • Giftland Mall, Liliendaal, Greater Georgetown
  • MovieTowne, Turkeyen, Greater Georgetown
  • 15a Public Road, Cornelia Ida, West Coast Demerara
  • Lot 8 Haswell, Port Mourant, Corentyne, Berbice

You just need to fill up a relocation form and pay a relocation fee. This can be done at any of our branches. To have service moved within the same building, you will be charged an internal relocation fee.

Type of Relocation Service Fee ($) VAT inclusive
Within Address 4G Home 5,700
Change Address 4G Home 5,700
Within Address 5G Home 5,700
Change Address 5G Home 11,400
Within Address 5G Business 11,400
Change Address 5G Business 11,400
Within Address OnFiber Home and Business 22,800
Change Address OnFiber Home and Business 30,000
Within Address DreamTV Satellite 10,000
Change Address DreamTV Satellite 15,000
Within Address DreamTV Wireless 5,700
Change Address DreamTV Wireless 11,400

The OnFiber modem has Wi-Fi access, which may be limited depending on your package speed. We stock and sell a variety of Wireless Routers and Extenders that will provide optimal coverage and experience. E-mail: for more information.

There is no data cap on our OnFiber services.

On our 4G/5G services, there is a speed cap of 1TB. If you deplete 1TB of usage, your service speed will be throttled until the end of your cycle. Your service will not get disconnected.

Service Throttled Speed
4G Home 2 Mbps
5G Home 5 Mbps
5G Business 5 Mbps

Please see the following table for service coverage by region.

For 4G, 5G and OnFiber, please send a WhatsApp message with your location to our technicians for verification. 24/7 Technical Support – +5926245153

Region # Region Name Services
1 Barima – Waini DreamTV Satellite
2 Pomeroon – Supernaam DreamTV Satellite
3 Essequibo Islands-West Demerara 4G, 5G, DreamTV Satellite, DreamTV Wireless
4 Demerara – Mahaica OnFiber Home, OnFiber Business, 4G, 5G, DreamTV Satellite, DreamTV Wireless
5 Mahaica – Berbice DreamTV Satellite
6 East Berbice – Corentyne DreamTV Satellite, DreamTV Wireless
7 Cuyuni – Mazaruni DreamTV Satellite
8 Potaro – Siparuni DreamTV Satellite
9 Upper Takutu – Upper Essequibo DreamTV Satellite
10 Upper Demerara – Upper Berbice DreamTV Satellite