Customer Service
You can use one of the following options to sign up and get connected with E-Networks.
1. Visit our website https://www.enetworks.gy/request-a-quote
2. Send us an email at sales@enetworks.gy
3. Chat with us on Facebook: m.me/enetworksgy
4. Visit any of our Offices or Agents countrywide
Payments for monthly subscriptions can be made:
- at any E-Networks branch
- E-Care App: Payments are applied to your account instantly
- 3rd Party payments (MMG, SurePay & Bill Express) & requires one (1) business day for processing.
- via direct debit from any commercial bank
We also accept major credit cards, Visa debit cards & cheques.
- For all services on a fixed monthly billing cycle (OnFiber Business, Home, and DreamTV Satellite), payments are due on the last day of the month, with a three-day grace period.
- 4G & 5G monthly subscription fees are due 30 days after your last payment.
There is no reconnection fee for services.
Yes. You will benefit from one (1) month FREE Service when you pay for 12 Months (1 Year) in advance.
Camp Street Office, Cornelia Ida (CI) & Berbice Branches
- Monday to Friday – 8:00 AM TO 5:00 PM
- Saturday – 8:00 AM TO 12:30 PM
- Sunday & Holidays – CLOSED
Giftland Branch
- Monday to Sunday, and Holidays – 10AM to 8PM
MovieTowne Branch
- Monday to Friday – 10:00 AM TO 9:00 PM
- Saturday, Sunday & Holidays – 10:00 AM TO 9:00 PM
- 220 Camp Street, North Cummingsburg, Georgetown
- Giftland Mall, Liliendaal, Greater Georgetown
- MovieTowne, Turkeyen, Greater Georgetown
- 15a Public Road, Cornelia Ida, West Coast Demerara
- Lot 8 Haswell, Port Mourant, Corentyne, Berbice
You just need to fill up a relocation form and pay a relocation fee. This can be done at any of our branches. To have service moved within the same building, you will be charged an internal relocation fee.
| Type of Relocation | Service | Fee ($) VAT inclusive |
|---|---|---|
| Within Address | 4G Home | 5,700 |
| Change Address | 4G Home | 5,700 |
| Within Address | 5G Home | 5,700 |
| Change Address | 5G Home | 11,400 |
| Within Address | 5G Business | 11,400 |
| Change Address | 5G Business | 11,400 |
| Within Address | OnFiber Home and Business | 22,800 |
| Change Address | OnFiber Home and Business | 30,000 |
| Within Address | DreamTV Satellite | 10,000 |
| Change Address | DreamTV Satellite | 15,000 |
| Within Address | DreamTV Wireless | 5,700 |
| Change Address | DreamTV Wireless | 11,400 |
The OnFiber modem has Wi-Fi access, which may be limited depending on your package speed. We stock and sell a variety of Wireless Routers and Extenders that will provide optimal coverage and experience. E-mail: sales@enetworks.gy for more information.
There is no data cap on our OnFiber services.
On our 4G/5G services, there is a speed cap of 1TB. If you deplete 1TB of usage, your service speed will be throttled until the end of your cycle. Your service will not get disconnected.
| Service | Throttled Speed |
|---|---|
| 4G Home | 2 Mbps |
| 5G Home | 5 Mbps |
| 5G Business | 5 Mbps |
Please see the following table for service coverage by region.
For 4G, 5G and OnFiber, please send a WhatsApp message with your location to our technicians for verification. 24/7 Technical Support – +5926245153
| Region # | Region Name | Services |
|---|---|---|
| 1 | Barima – Waini | DreamTV Satellite |
| 2 | Pomeroon – Supernaam | DreamTV Satellite |
| 3 | Essequibo Islands-West Demerara | 4G, 5G, DreamTV Satellite, DreamTV Wireless |
| 4 | Demerara – Mahaica | OnFiber Home, OnFiber Business, 4G, 5G, DreamTV Satellite, DreamTV Wireless |
| 5 | Mahaica – Berbice | DreamTV Satellite |
| 6 | East Berbice – Corentyne | DreamTV Satellite, DreamTV Wireless |
| 7 | Cuyuni – Mazaruni | DreamTV Satellite |
| 8 | Potaro – Siparuni | DreamTV Satellite |
| 9 | Upper Takutu – Upper Essequibo | DreamTV Satellite |
| 10 | Upper Demerara – Upper Berbice | DreamTV Satellite |