1. Ensure that you have finished assembling the dish using the manual provided.
2. Ensure that you have mounted the dish in a stable location where it has a clear line of sight to the east.
3. Position the LNB so that the end with the cable is at the 3 o’clock position.
4. Set the elevation (upward tilt) of the dish to 20 degrees using the elevation marker on the dish mount.
5. Screw the RG-6 cable into the LNB and seal the connector with rubberised tape or insulation tape and silicone.
6. Power up the TV box, go to channel one and press the Info button on the remote twice.
7. Move the dish from right to left (azimuth) between 94 – 113 degrees east using a compass for guidance until the quality bar lights up.
8. Continue tuning the antenna by making tiny adjustments to the elevation and the azimuth (side to side movement) until the signal quality is as close to 50% as possible or above. Ideally, you should have 55% quality.
9. When the quality is at an acceptable level, carefully tighten up all of the bolts on the antenna to ensure it does not move.
10. Your service should now be active.

1. Press the Menu button on the remote provided with your TV box/receiver.
2. Scroll to the “Search” option using the navigational arrows on the remote.
3. Press the OK button in the centre of the remote.
4. Scroll to “single satellite search” and press OK.
5. Scroll down to “auto search” and press the right arrow button to switch it to “blind scan.”
6. Press OK.
7. Your channels will be loaded on your service.

1. Press the Menu button on the remote provided with your TV box/receiver.
2. Scroll to “Settings” and press OK.
3. Scroll down to “Factory Reset” using the navigational arrows on the remote.
4. Press OK and enter the password as “000000”
5. Confirm the reset by pressing the OK button.
6. Perform Channel Search.

NOTE:
Do not perform a Channel Search/Factory Reset if the box is displaying “No Signal Due to Weather.”
Do not perform Channel Search/Factory Reset if the quality is at 0%.

1. Confirm that you have your television on the right input setting.
2. You can also reseat the video cable or try a different input port on the TV and/or a different video cable (if possible.)
3. If you see “No signal due to weather,” confirm if there is heavy cloud cover or rainfall.
4. If there is no cloud cover, unscrew the RF cable and unplug the box from power.
5. Wait a few moments, then screw back in the antenna cable and power up the box.
6. If the message is still on the screen, contact Technical Support for more assistance.

If the issue is occurring on only some channels:

1. Reseat the HDMI/AV cable.
2. You can also Factory Default the box and redo the channel search.

If the issue is on all channels:

1. Ensure the TV volume is turned up and the TV is not on mute.
2. Ensure the box volume is turned up, and the box is not on mute.
3. Try connecting the TV box to a different input port on the TV, if possible.
4. Try using a different HDMI/AV cable to connect the TV box to the TV, if possible.

If all of these steps fail, your box may need to be tested or replaced by our office/affiliate.

1. Ensure the cable from the dish is screwed into the RF IN port on the TV box.
2. Press the Menu button on the remote provided with your TV box/receiver.
3. Scroll to “Antenna Set-Up” and press OK
4. Ensure “LNB Power” is set to ON. If it is OFF, select LNB power and press the right arrow button to change it to ON.
5. Ensure “LNB Frequency” is set to 9750/10600. If it is not, select LNB frequency and press the right arrow button until you have the correct frequency range.
6. Exit to the search menu and scroll down to “TP list” and press OK.
7. Press the red button on the remote to add a new transponder to the list.
8. Enter frequency as 11132, Symbol rate as 30000 and polarity as H.
9. Press OK to confirm adding the transponder.
10. Press the red button to add a second transponder.
11. Enter frequency as 11168, Symbol rate as 30000 and Polarity as H.
12. Press OK to confirm.
13. Press the yellow button on any other transponders in the list to delete them.
14. Confirm that quality received on the transponders added is within acceptable levels (48 – 55%) and do a channel search.
15. If there is no quality on the newly added transponders, your dish may need to be tuned. Refer to the “first time set up” section for these guidelines.

1. Press the Menu Button on the remote provided with your TV box/receiver.
2. Scroll to search and press OK.
3. Scroll to TP List and press OK.
4. Press OK on the transponder with the frequency 11132 to load channels on this transponder.
5. Repeat steps 1 to 3.
6. Press OK on the transponder with the frequency 11168 to load the remaining channels.
7. Your service should now have all the channels.

Contact our Technical Support for assistance with this issue.

1. Unplug the satellite receiver from power, wait a few moments, and then power it back up.
2. Ensure the transponders in the TP list are in the frequencies 11132 MHz and 11168 MHz. If not, delete and add correct transponders (see “Troubleshooting No Service message.”)
3. Your TV box may display “Channel not authorised” after this is done.
4. Follow “Channel not authorised” guidelines to resolve.

All site visits must be scheduled with our Technical Support department and may take an average of 7 to 10 working days.

This timeframe may vary depending on the type of service/fault, weather, location and/or severity.