Quality of Service Parameter – Mobile | Standard | Average 2023 | Average 2024 | Proposed 2025 |
% of calls set up within 5 seconds | 90 | 92.7 | 95.25 | 96 |
% of calls set up within 8 seconds | 95 | 97.7 | 98 | 99 |
% of calls successfully completed during peak periods | 95 | 97 | 97 | 98 |
% of dropped calls per 100 calls | 2 | 2 | 2 | 1 |
% of calls to operator services answered within 10 seconds | 95 | NA | NA | NA |
% of calls to directory enquiry services answered within 10 seconds | 95 | NA | NA | NA |
Number of billing errors per 1000 bills | 3 | 2 | 2 | 1 |
% of billings complains resolved within 2 weeks | 90 | 100 | 96.75 | 97 |
% of billings complains resolved within 3 weeks | 100 | 100 | 100 | 100 |
Quality of Service Parameter -Internet | Standard | Average 2023 | Average 2024 | Proposed 2025 |
Supply time for initial connection (urban) | 6 days | 25.5 days | 4 days | 4 days |
Supply time for initial connection (rural) | 20 days | 30.6 days | 17 days | 16days |
% of technical complaints resolved within 12 hours | 85 | 89.25 | 91 | 92 |
% of technical complaints resolved within 24 hours | 95 | 97 | 97.5 | 98 |
% of technical complaints resolved within 36 hours | 99 | 99.25 | 99 | 100 |
Number of billing errors per 1,000 bills | 3 | 2 | 2.5 | 1 |
% of billing complaints resolved within 2 weeks | 90 | 94.25 | 95.25 | 96 |
% of billing complaints resolved within 3 weeks | 100 | 100 | 100 | 100 |